Exchanges and Returns
How can I return or exchange my item?The exchange and return of internet orders is subject to the following conditions: these must occur within 14 days of receiving the order; the article must not have been used, worn or damaged; the original labels and tags must still be attached to the article, if reasonably possible. For fast and accurate processing it is best to fill in the Exchange and Return Form. Download here State clearly what you want to exchange and/or return. Add the items along with the completed form in the package. Specify the return address on the package: Molecule Clothing Europe, Markt 16, 6681 AE Bemmel, Netherlands. When you return the item you will receive a receipt of postage. Keep it. This is your proof that you have returned your purchase.
Do you want to exchange the article?
You will pay nothing for your new delivery: it’s all about Free Shipping!
Do you want to return your article?
In the case of returns, the full amount will be refunded within seven days to your bank.
Exchange and Return FormFor fast and accurate processing it is best to fill in the Exchange and Return Form. Download here the Exchange- en Return Form.
I have a complaint about my article. Now what?If you receive a damaged or incorrect item, we ask you kindly to report it within seven days via mail or via the contact form on http://www.moleculeclothing.eu. Wrongly sent or damaged products can be returned free to: Molecule Clothing Europe, Markt 16, 6681 AE Bemmel, Netherlands.
Do you have another complaint?Report this as quickly as possible. You can submit your complaint by mail or through the contact form http://www.moleculeclothing.eu. Your complaint will be handled within 2 business days. We will send you an email confirmation.